Seller Terms

Red Room Supply Co. · Last updated November 10, 2026

These terms apply when you offer products for sale through Red Room Supply Co. at redroomsupply.com. By submitting a Sell With Us application or fulfilling an order for an item we have listed for you, you agree to them.

Customers buy on our website and pay us. You ship the goods. We pay you after we have been paid, on the schedule below. There is no application, listing, monthly, or upgrade fee.

1. Seller approval

Selling with us requires our approval. Submitting an application on our site, or registering at the VendorIQ portal, does not create a listing and does not grant dashboard access until we approve you. We may accept or decline any application or product. If we approve you and an item, that item can go live on redroomsupply.com after review. After approval, you use the seller upload and fulfillment dashboard hosted by VendorIQ at vendoriq.kernvellabs.com/vendors/p0nbeq-qw/login, which is not on redroomsupply.com. Shoppers still browse, add to cart, and check out on redroomsupply.com. We may accept, decline, edit for policy, unpublish, or remove any listing at any time, and we may refuse future applications.

2. Our role and yours

Red Room Supply Co. operates the storefront, takes the customer's payment, and lists approved items. You remain responsible for the product, packaging, and shipment to the customer. You must have the legal right to sell each item. You fulfill each order yourself.

3. Commission and payouts

  • Our commission is 20% of the item sale price paid by the customer (before sales tax). This applies to product sales only. Shipping and tax are not commissioned. Shipping charged to the customer is treated separately below.
  • Shipping charged to the customer for your item is passed through to you and is not commissioned.
  • We pay you only after (a) the customer's payment has cleared to us and (b) the return window has closed with no return, refund, chargeback, or unresolved shipping claim. The return window is 14 days after delivery, or 30 days after the ship date if there is no delivery confirmation.
  • Payouts are sent by PayPal or bank transfer to the details you give us, usually within 10 business days after the return window closes. Payouts are recorded and sent manually. If a return, refund, or chargeback happens after we have paid you, you must repay the corresponding amount promptly.
  • Example: a $50 product sale. Commission is $10. Your payout is $40 before any applicable refunds or adjustments, plus any shipping we collected for that item.

4. Shipping and international restrictions

  • You ship each order yourself within 3 business days of our order notice, unless we agree in writing to a longer lead time for that item.
  • You must send us a tracking number the same day you ship, and pack the item so it arrives in sellable condition.
  • You ship only to the countries you listed in your application, and from the ships-from country you stated. Tell us before either of those changes. We may limit where an item is offered so it is not sold to a country you cannot serve. Some seller items will not ship worldwide, even when other store items do.
  • If you miss the ship-by date, ship to the wrong address, ship to a country you did not offer, or fail to provide tracking, we may refund the customer, cancel the listing, and recover the cost from your payouts.

5. Inventory

You must keep us informed of available stock. Do not accept an order you cannot fill. If stock reaches zero, tell us immediately so we can unpublish the item. We do not leave seller items visible on the site as sold out.

6. Product rules

  • You are responsible for the legality, safety, labeling, and documentation of every product, including any required testing, warnings, and import rules in the countries you ship from and to.
  • No knockoffs, counterfeits, pirated goods, or items that copy another brand's trademark, design, or packaging without authorization.
  • Toys and other children's products may be listed only if you provide current CPC, ASTM F963, or EN71 documentation before the listing goes live, and you keep that documentation current. We will not list those items without the documents.
  • Titles, descriptions, and packaging must not make medical, drug, or disease claims, and must not make FDA, safety, or BPA claims.
  • Photos and copy you provide must be accurate and must be yours to use. We may edit listings so they match our store style and these rules.

7. Returns, damage, and lost packages

If a customer returns an item in accordance with our store policies, or the package is lost or arrives damaged, we may refund the customer. In those cases you are not paid for that sale, and you handle any return shipment we forward to you unless we agree otherwise. You remain responsible for packing and for the carrier you choose.

8. Ending the arrangement

Either of us may stop listing your items at any time. You must still fulfill open orders and we will still settle payouts that have been earned under these terms. We may refuse future applications.

9. Contact

Questions about selling with us: supportteam@redroomdistro.com

Apply at redroomsupply.com/pages/sell-with-us

Lee Brown, CEO of Red Room Distro
Red Room Supply Co.
supportteam@redroomdistro.com
https://www.linkedin.com/in/redroomdistro